Shipping policy

Processing and Delivery Estimates
  1. Snailsclub aims to deliver orders within approximately 7-8 business days after an order is confirmed and ready for dispatch. This is an estimate, not a guaranteed delivery date. Actual delivery time may vary based on destination, carrier operations, customs procedures, and other factors outside our control.

    Business days generally exclude Saturdays, Sundays, and public holidays. Processing time before dispatch may vary and, where possible, will be communicated at checkout or in order updates.

  2. Weather, Public Holidays, and Unexpected Delays

    Severe weather, natural events, public holidays, carrier disruptions, customs checks, peak-season volume, address issues, or other circumstances beyond our reasonable control may delay delivery. Such delay days are excluded from the 7-8 business-day estimate where applicable, and delivery may take longer.

    We will make reasonable efforts to provide updates when tracking information or the carrier makes them available. A delay does not remove any rights you may have under applicable law.

  3. Shipping Destinations and Charges

    Available destinations and shipping charges, if any, are shown at checkout. Shipping charges may vary by location, order size, service level, or promotion. Please review the shipping details before completing your purchase.

  4. Order Confirmation and Tracking

    After placing an order, you should receive an order confirmation using the contact information supplied at checkout. When a tracking number is available, it will be shared by email or through the order-status page. Tracking updates are provided by the carrier and may not appear immediately.

  5. Address Accuracy and Delivery Attempts

    Customers are responsible for providing a complete and accurate shipping address and contact information. If an order is returned, delayed, or cannot be delivered because of an incorrect address, failed delivery attempt, or failure to collect a parcel, additional shipping costs or other arrangements may apply, subject to applicable law.

  6. Lost, Missing, or Damaged Shipments

    If tracking shows a parcel as delivered but you cannot locate it, please check with household members, neighbors, building reception, and the carrier, then contact us promptly. If your order arrives with visible shipping damage or an item is missing, contact us with your order number and clear photos of the parcel and product as soon as possible.

    We will review the information and work with the carrier where appropriate. Your statutory rights regarding non-delivery or damaged goods remain unaffected.

  7. Customs, Duties, and Taxes

    For cross-border shipments, customs duties, import taxes, brokerage charges, or other fees may apply depending on the destination and checkout arrangements. Any applicable charges and responsibility for payment will be disclosed where required. Customers should review local import rules before ordering.

  8. Contact Us

    For shipping questions or delivery updates, contact:

    Snailsclub

    Email: infosnailsclub@gmail.com