Privacy policy

  1. Introduction
    [Legal business name), trading as Snails Club ("Snails Club", "we", "us", "our"), operates snailsclub.com. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit the Store, make a purchase, or contact us. By using the Store, you agree to this Policy. If you do not agree, please do not use the Store. Our Store is powered by Shopify. If this Policy conflicts with our Terms of Service regarding personal information, this Policy applies..

  2. How We Collect It
    • Directly from you when you create an account, place an order, subscribe to our emails, or contact us.
    • Automatically through cookies and similar technologies when you use the Store.
    • From service providers who process data for us, such as Shopify, payment processors, and shipping carriers.
    • From partners or other third parties, such as advertising and analytics partners.

  3. How We Use Your Information
    • To provide our services: process payments, fulfill and ship orders, handle returns and exchanges, manage your account, and send order and account notifications.
    • To personalize and improve the Store: remember your preferences, recommend related products, and analyze how the Store is used.
    • For marketing: send promotional emails or messages (only where permitted or with your consent) and show you relevant ads. You can opt out at any time.
    • For security and fraud prevention: authenticate accounts and detect, investigate, and prevent fraudulent, illegal, or malicious activity.
    • To communicate with you: provide customer support and respond to inquiries.
    • For legal reasons: comply with laws, respond to lawful requests from authorities, handle disputes and legal claims, and enforce our terms.

  4. Legal Basis (EEA/UK Customers)
    Where GDPR applies, we process your data based on: performance of a contract (orders and delivery), legitimate interests (security, analytics, improving the Store), legal obligation (tax and accounting records), and consent (marketing and non-essential cookies, which you can withdraw at any time).

  5. Cookies and Tracking Technologies
    We use cookies and similar technologies to keep the Store working, remember your cart and preferences, analyze traffic, and measure advertising. These include:
    • Essential cookies (cart, checkout, security)
    • Analytics cookies [e.g., Google Analytics]
    • Marketing cookies [e.g., Meta Pixel, Google Ads]
    You can block or delete cookies in your browser settings, but parts of the Store may not work properly. We honor the Global Privacy Control (GPC) signal where required by law. We do not respond to other "Do Not Track" signals.

  6. How We Share Your Information
    We do not sell your personal information for money. We may share it as follows:
    • Service providers: Shopify, payment processors, shipping and fulfillment partners, IT, cloud storage, customer support, and analytics providers, who may use it only to serve us.
    • Advertising and marketing partners: we use Shopify and third-party tools for personalized advertising based on your online activity. Depending on where you live, this may count as "sharing" or "targeted advertising," and you can opt out (see Section 11).
    • At your direction or with your consent: for example, shipping to an address you provide, or social media logins.
    • Affiliates: companies within our corporate group.
    • Business transfers: in a merger, acquisition, or bankruptcy.
    • Legal and safety reasons: to comply with law, subpoenas, or court orders, enforce our terms, or protect the rights, property, or safety of Snails Club, our customers, or others.

  7. Relationship with Shopify
    The Store is hosted by Shopify, which collects and processes personal information about your use of the Store to provide and improve its services. Your information may be transmitted to Shopify and other providers in countries other than your own. We also use certain Shopify enhanced features that draw on data from your interactions with our Store, other merchants, and Shopify. For these features, Shopify is responsible for processing your data, including your rights requests. Learn more in the Shopify Consumer Privacy Policy.

  8. International Transfers
    We and our providers may store and process your information outside your country of residence, including in (India / United States / Canada / other]. Where required, we use safeguards such as the European Commission's Standard Contractual Clauses or the UK equivalent, unless the destination is recognized as providing adequate protection.

  9. Data Retention
    We keep personal information only as long as needed for the purposes above:
    • Order and transaction records: [7] years, to meet tax and accounting obligations.
    • Account data: until you delete your account or ask us to.
    • Marketing data: until you unsubscribe or withdraw consent.
    • Support communications: [2-3] years.
    After that, we delete or anonymize it, unless the law requires us to keep it longer.

  10. Your Rights and Choices
    Depending on where you live (for example, India, the EEA/UK, Canada, or certain U.S. states), you may have the right to:
    • Access the personal information we hold about you
    • Correct inaccurate information
    • Delete your information
    • Data portability: receive a copy and ask us to transfer it
    • Withdraw consent at any time
    • Opt out of sale, sharing, or targeted advertising: [link to opt-out page]
    • Unsubscribe from marketing emails using the link in any email. We will still send essential messages about your account and orders.
    • Nominate another person to exercise your rights where the law allows (India).
    To exercise these rights, contact us using the details in Section 15. We may need to verify your identity first. An authorized agent may act for you with proof of authorization. We will not discriminate against you for exercising your rights, and we will respond within the time required by law (generally within [30] days). Some requests may be declined where the law permits.

  11. Security
    We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and secure payment processing. No system is perfectly secure, and information sent online may not be secure in transit. Please do not send sensitive information by unsecure channels. Keep your account password confidential. If a data breach affects you, we will notify you and the relevant authorities as required by law.

  12. Children's Privacy
    The Store is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has given us information, contact us and we will delete it. We do not knowingly sell or share the personal information of anyone under 16.

  13. Third-Party Websites and Links
    The Store may link to third-party websites. We are not responsible for their privacy practices or content, so please review their policies. Information you post in public areas (such as reviews or social media) may be visible to others.

  14. Contact Us, Complaints, and Grievance Officer
    For questions, requests, or complaints about this Policy or how we handle your data:
    Business name: Snails Club
    Email: infosnailsclub@gmail.com
    Grievance Officer: [Name], [Email], [Phone]
    We will acknowledge complaints within [48 hours and resolve them within [30 days]. If you are unsatisfied, you may also contact your local data protection authority (for example, the Data Protection Board of India, your EU/UK supervisory authority, or the Office of the Privacy Commissioner of Canada).

  15. Changes to This Policy
    We may update this Policy to reflect changes in our practices or the law. We will post the revised version here, update the "Last updated" date, and give notice where required. Continued use of the Store after changes means you accept the updated Policy.